Your privacy is our responsibility

01 Introduction

zitben77 is a safe and reliable online casino and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes in detail how your personal information is collected, processed, used and kept safe when you use the zitben77 website and related services.

By using this website you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our platform. zitben77 reserves the right to review and update this policy from time to time.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together they form the complete framework for using our platform.

02 Scope of Data Collection

zitben77 may collect the following types of information from you in various circumstances:

2.1 Information Collected at Registration

When you register on our platform, we collect the following information:

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — we only allow users aged 21 and above)
• Mobile number
• Email address
• National ID card or passport number (for identity verification)
• Residential address

2.2 Transaction-Related Information

For financial transactions we collect:

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Platform Usage Information

When you use our services, information collected automatically includes:

• IP address and device identification information
• Browser type and version
• Operating system
• Session duration and page visit history
• Gaming activity logs and betting history
• Location information (approximate, IP-based)

03 Purpose of Data Use

zitben77 uses your personal information only for the following legitimate purposes:

• Account management: Creating, verifying and maintaining your account.
• Identity and age verification: Ensuring the minimum age of 21 is met to access our platform.
• Processing financial transactions: Completing deposit and withdrawal requests smoothly.
• Customer support: Resolving your issues via 24/7 live chat or email.
• Fraud prevention: Detecting and preventing illegal activity, money laundering and fraudulent behaviour.
• Service improvement: Improving user experience and platform performance.
• Regulatory compliance: Complying with applicable laws and regulations.
• Responsible gaming: Identifying problematic gaming behaviour and providing support.

We do not use your information for marketing or promotional purposes without your explicit consent. You may opt out of marketing communications at any time.

04 Cookies and Tracking Technologies

The zitben77 website uses cookies and similar tracking technologies. These technologies help ensure the functionality of our website and improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic operation of the website. They maintain your login session, ensure security and store form submission data. These cookies cannot be disabled.

4.2 Functional Cookies

These remember your preferences — such as language selection and page layout. Declining these cookies may limit some service features.

4.3 Analytics Cookies

These cookies help us understand how users are using the website. The data collected is aggregated and anonymous. These can be disabled from your browser settings.

You can manage cookies at any time by changing your browser settings. However, disabling certain cookies may affect the functionality of the website.

05 Sharing Data with Third Parties

zitben77 does not sell, rent or commercially transfer your personal information to any third party. However, limited information may be shared in specific circumstances:

5.1 Service Providers

We work with trusted third-party service providers to operate specific functions of our platform — such as payment processors (bKash, Nagad, Rocket, Upay), game software providers and technical infrastructure support. These providers receive only the information necessary to complete the service and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government or regulatory authorities, or requirements under applicable law.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities or financial intelligence agencies to detect and prevent financial fraud, money laundering or other unlawful activity.

5.4 Business Restructuring

If zitben77 undergoes a merger, acquisition or sale of assets, user information may be transferred. In such cases we will notify you with appropriate notice.

06 Data Security Measures

To protect your personal and financial information, zitben77 has put in place industry-standard technical and organisational measures:

• SSL/TLS encryption: All data transmitted between the website and server is protected by SSL encryption.
• Data encryption: Sensitive information — particularly financial data — is stored using advanced encryption technology.
• Access controls: Through strict role-based access management, only authorised personnel can access personal information.
• Regular security reviews: Periodic security tests and assessments are conducted to identify system vulnerabilities.
• Firewall and IDS: Advanced firewalls and intrusion detection systems (IDS) are used to prevent unauthorised access.
• Staff training: All staff receive regular training on data protection and privacy.
• Incident response plan: A clear plan is in place to respond quickly in the event of a security breach.

However, it is not possible to make data transmission over the internet completely secure. We take every possible precaution, but absolute security cannot be guaranteed. You are also responsible for keeping your password and login details confidential.

07 Data Retention Period

zitben77 retains your personal information only for as long as necessary. In determining the retention period we consider the following:

• The time required to fulfil the original purpose for which the data was collected
• Applicable legal and regulatory obligations (particularly financial and anti-money laundering laws)
• Requirements for dispute resolution or legal claims
• Our legitimate business interests

In general, financial transaction records are retained for a specified period after account closure in accordance with applicable law. Once the required period has ended, data is securely deleted or anonymised.

08 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing.

8.5 Right to Portability

You may request your personal information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected].

09 Protection of Minors

zitben77 is strictly not intended for minors (persons under 21 years of age). We do not intentionally collect or process the personal information of any minor.

An age verification process is in place during registration. If we are informed or become certain that a minor has provided their information, we will immediately close that account and delete the associated data.

If you believe a minor has registered on our platform, please notify our support team immediately.

10 Policy Changes and Updates

zitben77 reserves the right to review and update this Privacy Policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations
• Changes to our services or business operations
• Adoption of new technologies or security measures
• Improvements based on user feedback and suggestions

For any significant changes, we will publish a notice on the website and/or send a notification to your registered email address. Continuing to use the website after changes have been made means you have accepted the revised policy.

The date this policy was last effective will always be shown at the top of the page. We can provide older versions upon request.

11 Contact Us

If you have any questions, concerns, or requests to correct information about this privacy policy, please contact us:

• Live Chat: 24/7 live chat support in Bengali is available directly on the website.
• Email: [email protected] — We will reply as soon as possible.

We may require proof of identity to verify your request. This is done to ensure the security of your information. We will respond within a reasonable time after receiving your request to exercise your rights.

You can also find answers to common privacy-related questions on our FAQ page. For more details, visit our About Us page.